Terms of Sale and Licence

Last updated: 5 November 2026

1. Who we are

These terms are between you and SIGNAL RECORDS LTD, a company registered in England and Wales (company number 17382184), registered office 7 Pasture Lane, Clayton, Bradford, England, BD14 6JR ("Signal Records", "we", "us"). Contact: [email protected].

These terms apply to CHORDAL and to our other downloadable software supplied under them, paid or free (each a "product"). Unless we clearly say otherwise before you buy or download it, the licence, activation and update terms below apply. Any product-specific terms will be clearly shown before you agree; they take priority only for the points they expressly cover, and later changes to a product page don't change an agreement you already have. Section 10 covers free products and free beta licences. Subscriptions, hosted services and physical products would need separate terms.

By buying, activating or using a product after these terms have been made available to you, you agree to the terms for that product. The version in force when you bought it applies to that purchase. Carrying on using a product doesn't mean you accept later changes that reduce your rights or add to your obligations; changes that only add rights for you may apply to existing purchases (see section 12).

2. Buying a product — Paddle is the Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle handles payment, sales tax/VAT, invoices, refunds and billing questions, and Paddle's Buyer Terms apply to your purchase. Our terms cover the licence to use the product.

• Prices are shown at checkout, including or plus tax as Paddle shows for your country.
• Payment: our products are one-off purchases, not subscriptions. There are no renewals or recurring charges.
• Promotional prices (for example launch discounts) are limited in number and/or time, end when the stated limit or date is reached, and are not applied retroactively to earlier purchases or as a refund of the difference.

14-day money-back guarantee. Ask us at [email protected], or Paddle at paddle.net, within 14 days of buying and we'll arrange a full refund, including tax, for any reason, even if you've downloaded, activated or used the product. This guarantee is in addition to your legal rights. UK consumers also have a legal right to cancel a download within 14 days of the contract; that right is lost once supply starts during that period, but only if you expressly agreed to this and acknowledged that you'd lose the right, and we've sent the required confirmation. Losing that legal cancellation right doesn't remove our guarantee, or your rights if the product is faulty or not as described. See our Refund Policy.

3. Your licence

When your purchase completes, we give you a personal, perpetual, non-exclusive licence to install and use the product, subject to these terms. "Perpetual" means the licence has no fixed expiry date. It can be suspended or ended only as explained in section 8.

Activations.
- You activate a product by signing in with your account email (the email you bought or claimed it with) and a 6-digit code we email you. One Signal Records account holds all your products.
- Each licence includes 3 computer activations, unless the product page says otherwise before you buy or claim it; that is what your licence guarantees. As a goodwill extra (currently 1 more on each anniversary of your purchase while you have fewer than 3 unused), we may add activations; we can change or stop that extra at any time, and it never takes away activations you already have.
- Removing a computer gives its activation back once that computer has gone online and locked (open the product on it once with an internet connection after removing it). A computer activated with an offline activation file is removed by clicking DEACTIVATE in the product's menu on it and uploading the deactivation file it saves to your account page. If you need more (for example after a hardware failure), email us; we can add extra activations at our discretion.
- Once activated, a computer works offline indefinitely. It checks your licence status occasionally when it's online.
- For a paid product, activations made during the 14-day money-back period are temporary. A computer activated online must connect to the internet once after that period ends to become permanent (it does this by itself when online). An offline activation file made during that period works for 14 days; permanent offline activation files are available once the period has ended.

Who may use it. The licence is for you (the licence holder). You may use the product on your own activated computers, for personal and commercial music making. A company or school buying for several people needs one licence per person — email us about multi-seat pricing.

Passing it on. You may sell or give your licence to one other person, but only through us: first deactivate every computer it was activated on (remove it from your account page and open the product on it once online so it locks, or, for a computer activated offline, upload its deactivation file), then email [email protected] from your account email with the new owner's email, and we move the licence, with its activations, to their account. Only a licence whose computers are all deactivated can be transferred. A licence can be transferred once, from 14 days after purchase, and only while it is active (not refunded, cancelled or suspended); free and beta licences can't be transferred (anyone can get their own free copy). We may agree to more at our discretion.

4. Your music, and our sounds

• Your material and your music. You keep your rights in material you import and in your original music, recordings, MIDI, presets, songs and progressions made with the product. You must have the rights or permissions needed for what you import and for how you use or share it. We claim no ownership of your original contributions. You may export your work, edit it in other software, and release, sell, stream, broadcast and sync music made with the product royalty-free, without crediting us. Built-in content and third-party sounds inside your music stay owned by their owners, and any third-party licence conditions (including credit, where a licence requires it) still apply — see the third bullet. This doesn't let you pass on restricted built-in content as standalone content or as a competing content library.
• Our built-in content — the sounds (samples, loops, instruments, drum kits, impulse responses) and the other factory content supplied with the product (presets, chord banks and progressions, song, synth and FX presets, controller maps, scale and voicing data, artwork) — is licensed to you only for use inside that product and within music you make with it. You may not extract, export, convert, sell, share or give it away for use in any other software or as standalone content — for example as a sample pack, sound library, virtual instrument, preset or chord pack, or loops that are only lightly altered — and you may not use it, or the product itself, to train AI or machine-learning models. Presets, songs and progressions you create yourself are yours.
• Third-party sounds: nothing in the bullet above — the export ban and the AI-training ban included — applies to third-party sounds supplied under an open licence (for example CC0 or Creative Commons Attribution): we can't add terms to those. For those sounds the licence named in the product's credits (its about/credits section, for example the CREDITS tab in CHORDAL or the screen that opens when you click the logo in a plugin) or the instrument's credit file governs instead, and nothing in these terms limits your rights under it.
• Rights the law protects. Nothing in this section or section 5 restricts something the law lets you do and that can't be excluded by contract. This includes making necessary backup copies; observing, studying or testing the program while doing things you're entitled to do; decompiling where the legal conditions for interoperability are met; and copying for computational analysis where the legal conditions for non-commercial research are met. These exceptions apply only within their legal conditions and don't give a general right to redistribute our protected code or content.

5. What you may not do

You may not:

• sell, rent, lend, share, transfer or publish your licence, serial or sign-in, or let others use your activations, except a transfer through us under section 3;
• copy, modify, decompile, disassemble or reverse engineer a product, except to the extent the law allows you to and this can't be excluded;
• remove, bypass, crack or interfere with the licence or activation system, or spoof a computer's identity;
• keep using a product after its licence has ended (for example after a refund), including by keeping a computer offline or changing its clock so it doesn't lock;
• copy protected expression from our code, documentation, artwork or restricted built-in content into another product without permission, or use restricted built-in content to create or train a competing content library, instrument or model (see section 4). This doesn't stop you independently developing a competing product, benchmarking lawfully, or studying ideas, principles or functionality through lawful use — and it doesn't give permission to infringe any valid patent or other intellectual property right;
• use our products or sites unlawfully, for fraud or spam, or to infringe anyone's intellectual property;
• attack, probe, overload or scrape our servers or websites, or introduce malware.

6. Who owns our products

Our products, their code, design and built-in content, and the Signal Records name are owned by us (or our licensors). You get a licence to use a product, not ownership of it. If you think something in a product infringes your rights, email [email protected] and we'll look into it promptly.

7. Updates, support and availability

• We aim to keep our products working well, but we can't promise it will be uninterrupted or error-free, or work with every computer, audio interface or MIDI device. Check the system requirements before you buy.
• Updates we release within the same major version are free. A separately offered major version may have different features and pricing. Updates to the version you bought won't remove functionality promised as part of that purchase without your express agreement, unless the law allows the change. Your legal rights, including rights about faulty updates, are unaffected.
• Sign-in, activation and your online account depend on our servers. Already-activated computers keep working offline if our servers are down.

8. Suspension and termination

• Refunds. We may end the licence for a purchase when you get a full refund under our money-back guarantee, cancel the purchase under a legal right to cancel, or agree with us or Paddle to unwind the purchase for a full refund. If Paddle issues a refund under its Refund Policy, access to the affected product ends as that policy provides. A separate legal price reduction or goodwill credit doesn't by itself end your licence.
• Suspension. We may temporarily suspend access where reasonably necessary to investigate a payment reversal, suspected fraud or a security incident. Complaining, asking for a legal remedy or opening a payment dispute doesn't by itself justify permanent cancellation. We'll restore access promptly once the reason for the suspension falls away — for example if a chargeback is reversed and payment is restored — unless another valid reason remains.
• Cancellation. We may cancel the licence for a purchase for a serious or repeated breach of these terms (including repeated intellectual property infringement), established fraud, or a final reversal of the full payment that leaves the purchase unpaid. We won't use this to defeat your legal remedies.
• Proportionate. Where a breach can be put right, we'll normally give you written notice and a reasonable chance to put it right. We may suspend immediately where needed to deal with fraud or a security risk. We'll explain what we've done unless the law forbids it or explaining would compromise security or an investigation.

When a licence is validly ended or suspended, the affected computers lock the next time they check in online. You can stop using a product at any time. Ending a licence doesn't affect rights you've already gained, or your permission to use music you lawfully made before it ended.

9. Your legal rights and our liability

• If you're a consumer, you have legal rights under the Consumer Rights Act 2015: digital content must be as described, of satisfactory quality and fit for purpose. Nothing in these terms affects those rights. For refunds see our Refund Policy.
• Consumers: we're responsible for foreseeable loss or damage caused by our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it's an obvious consequence, or if you and we both had it in mind when the agreement was made. The business exclusions and cap below don't apply to you.
• Please keep backups of your projects. This doesn't remove your legal rights about damage to your device or other digital content.
• Business customers: subject to the next bullet and as far as the law allows, we're not liable for lost profits, revenue or business opportunities, and our total liability for the affected product is limited to the amount paid for it.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to exclude or limit. A "consumer" is an individual acting wholly or mainly outside their trade, business, craft or profession.

10. Free products and beta licences

Free products. Some of our products are free. You get one by signing in to your Signal Records account and claiming it; there's no payment and Paddle isn't involved. A free product gets the same licence as a paid one (sections 3–8: personal, perpetual, your own computers, your music is yours, the same limits), except that:

• nothing is bought, so section 2 (buying, prices, the money-back guarantee), the refund rules in section 8 and the temporary-activation rule in section 3 don't apply, and its activations are permanent straight away;
• it can't be sold or transferred, so "Passing it on" in section 3 doesn't apply;
• it's provided as is, without warranties, to the extent the law allows (section 9's last bullet still applies);
• we may stop offering a free product to new users, or offer later versions only as paid products, without ending the licence you already have.

Claiming a free product never signs you up to marketing emails; you can choose to join our mailing list separately.

Beta licences. Free beta licences are given at our discretion, may end at any time, and the beta software is provided as is, without warranties, to the extent the law allows. Please don't share beta builds.

11. Referral Programme

We pay referrers a commission on sales of our own software made with their discount code. The Referral Programme Terms apply.

12. General

• Law and courts: These terms are governed by the law of England and Wales. If you're a consumer, you can bring a claim in the courts of England and Wales, or where you live if you're in Scotland or Northern Ireland, and you keep any mandatory protections of the country you live in.
• If any part of these terms can't be enforced, the rest still applies.
• We can update these terms; the version in force when you bought applies to that purchase, except changes that only add rights for you.

13. Contact

SIGNAL RECORDS LTD · company number 17382184 · 7 Pasture Lane, Clayton, Bradford, England, BD14 6JR · [email protected]
Order or payment questions: Paddle at paddle.net.