Refund Policy

Last updated: 5 November 2026

Who you're buying from

Our software, including CHORDAL, is made by SIGNAL RECORDS LTD, a company registered in England and Wales (company number 17382184) ("Signal Records", "we", "us"). Our order process is run by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle takes your payment and issues refunds. Paddle's own Buyer Terms and Refund Policy also apply to your purchase. Signal Records provides the additional 14-day guarantee below. Paddle issues the refund under its Buyer Terms and Refund Policy, including its rules on fraud and refund abuse. Your statutory rights are unaffected.

14-day money-back guarantee

You can ask for a full refund for any reason within 14 days of the date of your purchase.

• It doesn't matter whether you've downloaded, installed, activated or used the product.
• You get back the full amount you paid, including any tax charged.
• Paddle uses your original payment method where possible. Its Refund Policy sets the processing deadline. Your bank may take longer to show the refund.

How to ask for a refund

Either:

1. Through Paddle: go to paddle.net, find your order (use the email you bought with) and choose Request refund. You can also use the link in your Paddle receipt email; or
2. Email us at [email protected] with the email address you bought with and, if you have it, your order number. We'll arrange the refund with Paddle.

What happens after a refund

• We may end the licence for a purchase when you get a full refund under this money-back guarantee, cancel the purchase under a legal right to cancel, or agree with us or Paddle to unwind the purchase for a full refund. If Paddle issues a refund under its Refund Policy, access to the affected product ends as that policy provides. A separate legal price reduction or goodwill credit doesn't by itself end your licence.
• When a licence ends, each computer you activated keeps working until it next checks in online, then it locks. The product won't open on it without an active licence.
• Activations made during the 14-day period are temporary (see the Terms, section 3), so a computer that stays offline stops working when its temporary activation runs out.
• Music you made with the product before the refund is still yours.
• If you bought through someone's referral link, their commission for that sale is cancelled.

After 14 days

After 14 days we don't offer change-of-mind refunds. This doesn't affect your legal rights:

• If a product is faulty (it doesn't work as described, isn't of satisfactory quality or isn't fit for purpose), you have rights under the Consumer Rights Act 2015, including a repair or replacement and, if that doesn't fix it, a price reduction or refund. Please email [email protected] first so we can help.
• If the law where you live gives you more rights, those rights still apply.
• We may also give a refund outside 14 days at our discretion, for example if we can't get a product working on your computer.

Chargebacks

Please contact us or Paddle first if you can — a refund is usually faster — but you don't have to before using your rights. Payment disputes, any suspension while one is open, and any resulting licence cancellation are handled under section 8 of our Terms. Opening a dispute doesn't automatically cancel your licence permanently.

Free and beta licences

Free beta licences cost nothing, so there's nothing to refund.

Promotional prices

If the price drops after you buy (or a launch discount ends), we don't refund the difference. You can still use the 14-day guarantee above.

Contact

SIGNAL RECORDS LTD · company number 17382184
Email: [email protected]
Post: 7 Pasture Lane, Clayton, Bradford, England, BD14 6JR